Frequently asked questions
Do we offer free shipping?
Yes, we offer free tracked shipping to the US, UK, Canada, Australia, Germany, France, Spain, Italy, Netherlands, Japan, South Korea, Hong Kong, Malaysia, Singapore, New Zealand, Norway and more.
For a full list of countries please refer to our shipping policy.
How long does shipping take?
Many of our customers receives their parcels within 5 to 12 business days once a parcel has been processed by the logistics team.
You will receive a shipping confirmation email once your parcel has been processed by our team.
For more details please refer to our shipping policy.
Can l wash my plushie?
Yes you can by following these 5 simple steps.
Step 1: Use the gentlest cycle available on your washing machine.
step 2: Wash our plushie in cold water using a mild detergent.
Step 3: lf disinfecting is a concern, use warm water or consider using a product like Lysol laundrySanitizer, which is safe on both whites and colors, unlike chlorine bleach.
Step 4: Place the plushie in a launderable mesh bag or duvet cover. Padding the drum of the washerwith towels can also add another layer of protection.Recommended!
Step 5: Air-drying will be the gentlest choice, and a hairdryer turned on low heat can help to fluff up thefur once the plushie has reached the just-damp stage (think of it as a finishing touch!)
What are our plushies filled with?
All of our plushies are filled with 100% High-Quality PP Cotton and made with an outer layer so soft you won't want to stop hugging them.
Why Soft Friend?
All of our cute & soft goodies are crafted with care and an obsessive attention to detail. We are proud of every plushie and product we make, from plushies to doll clothes to cotton dolls, and our customers love them too.
